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		Building great customer experiences / Colin Shaw and John Ivens. by Shaw, Colin Ivens, John Edition: Revised edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Basingstoke : Palgrave Macmillan, 2005 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.812 SHA. Place reservation
		Perfect customer care : all you need to get it right first time / Ted Johns. by Johns, Ted Series: The perfect series Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Random House Business, 1999 Availability: Not available: Paul Hamlyn Library: On loan (1). Place reservation
		Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt. by Schmitt, Bernd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley, 2003 Availability: Items available for loan: Paul Hamlyn Library (3)Location, call number: Floor 3 658.812 SCH, ... Place reservation
		Fans not customers : how to create growth companies in a no growth world / Vernon W. Hill II ; with Bob Andelman ; foreword by Tom Peters. by Hill, Vernon W., II [author.] Andelman, Bob [contributor.] Peters, Thomas R [writer of foreword.] Edition: 2nd edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London, [England] : Profile Books, 2016Copyright date: ©2016 Online resources: click to view 325 credits Availability: Items available for loan: Electronic publication (1).
		Customer experience : future trends and insights / Colin Shaw, Qaalfa Dibeehi, Steven Walden. by Shaw, Colin, 1958- Dibeehi, Qaalfa Walden, Steven Material type: Text; Format: print ; Literary form: Not fiction Publication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2010 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 658.812 SHA, ... Place reservation
		No cover image available From selling to serving : the essence of client creation Lou Cassara. electronic resource by Cassara, Lou ebrary, Inc Material type: Text Publication details: Chicago, IL Dearborn Trade Publishing c2004 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		The ten principles behind great customer experiences / by Matthew Watkinson. by Watkinson, Matthew Series: Financial Times series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Financial Times, 2012 Availability: Items available for loan: Paul Hamlyn Library (6)Location, call number: Floor 3 658.812 WAT, ... Not available: Paul Hamlyn Library: On loan (1). Place reservation
		Mastering customer relations / Roger I. Cartwright. by Cartwright, Roger Pettinger, Richard Series: Macmillan master series / business series editor Richard Pettinger Material type: Text; Format: print ; Audience: Adult; Publication details: Basingstoke : Macmillan, 2000 Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 658.812 CAR, ... Place reservation
		Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis [author.] Maklan, Stan [author.] Edition: Fourth edition. Material type: Computer file; Format: electronic available online Publisher: London ; New York, New York : Routledge, [2019]Copyright date: 2019 Online resources: Open e-book Availability: Items available for loan: Electronic publication (1).
		User experience is brand experience : the psychology behind successful digital products and services / Felix van de Sand [and four others]. by Sand, Felix van de [author.] Material type: Computer file; Format: electronic available online Publisher: Cham, Switzerland : Springer, 2020 Online resources: Open e-book Availability: Items available for loan: Electronic publication (1).
		Relationship marketing : management of customer relationships / Manfred Bruhn. by Bruhn, Manfred Material type: Text; Format: print ; Literary form: Not fiction Language: English Original language: German Publication details: Harlow : FT/Prentice Hall, 2003 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 658.812 BRU, ... Place reservation
		Advances in luxury brand management / Jean-Noel Kapferer, Tim Oliver Brexendorf, Shaun M. Powell. by Kapferer, Jean-Noel [editor.] Brexendorf, Tim Oliver [editor.] Powell, Shaun M [editor.] Series: Journal of brand management: advanced collections Material type: Text; Format: electronic regular print ; Literary form: Not fiction Publisher: [Cham, Switzerland] : Palgrave Macmillan, 2017Copyright date: 2017 Online resources: Open e-book Availability: Items available for loan: Electronic publication (1).
		No cover image available Customer satisfaction : practical tools for building important relationships Dru Scott. electronic resource by Scott, Dru ebrary, Inc Series: A Fifty-minute series book \| Fifty-Minute series Edition: 3rd ed. Material type: Text Publication details: Menlo Park, Calif. Crisp Publications c2000 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		A diamond in the rough : over a 100 specific tips to build a strong customer culture / Steven Belleghem. by Van Belleghem, Steven [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Tielt : Lannoo, 2023 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.812 BEL. Place reservation
		Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).