Details for: Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / › University of West London Library catalogue

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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

By: Goodman, John AMaterial type: Text

TextPublication details: New York : AMACOM, c2009Description: xiv, 256 p. : illISBN: 9780814413340 (ebook)Subject(s): Customer services | Customer relations -- ManagementGenre/Form: Online access: Click here to access online Also available in printed form ISBN 9780814413333

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Item type	Current library	Home library	Class number	Status	Date due	Barcode	Item reservations
E-book	Electronic publication	Electronic publication		Available

Total reservations: 0

Includes bibliographical references and index.

Also available in printed form ISBN 9780814413333

Electronic reproduction. Askews and Holts. Mode of access: World Wide Web.

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