Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston ; London : McGraw-Hill, c2006Edition: 5th editionDescription: xiv, 605 p. : ill., charts ; 26 cm. + CDISBN: 0071244409Subject(s): Service industries -- Management
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Paul Hamlyn Library | Paul Hamlyn Library | Ground Floor Library Desk | 338.47 FIT (Browse shelf(Opens below)) | Available | 05689325 |
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Previous ed.: 2004.
Includes indexes and bibliographical references.
Accompanied by CD inside back pocket.
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