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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublication details: Boston ; London : McGraw-Hill, c2006Edition: 5th editionDescription: xiv, 605 p. : ill., charts ; 26 cm. + CDISBN: 0071244409Subject(s): Service industries -- Management
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Non-renewable Loans Non-renewable Loans Paul Hamlyn Library Paul Hamlyn Library Ground Floor Library Desk 338.47 FIT (Browse shelf(Opens below)) Available 05689325
Total reservations: 0

Previous ed.: 2004.

Includes indexes and bibliographical references.

Accompanied by CD inside back pocket.

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