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		Managing quality / edited by Barrie G. Dale, Ton van der Wiele and Jos van Iwaarden. by Dale, B. G Wiele, Anthony van der Iwaarden, Jos van Edition: 5th edition. Material type: Text; Literary form: Not fiction ; Audience: Specialised; Publication details: Oxford : Blackwell, 2007 Availability: Items available for loan: Paul Hamlyn Library (4)Location, call number: Floor 3 658.562 MAN, ... Place reservation
		Total quality management and operational excellence : text with cases / John S. Oakland, Robert J. Oakland and Michael A. Turner. by Oakland, John S [author.] Oakland, Robert James [author.] Turner, Michael A, 1959- [author.] Edition: Fifth edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.562 OAK. Place reservation
		No cover image available Qualitative methods in management research guest editors: Catherine Cassell, Anna Buehring, Gillian Symon and Phil Johnson. electronic resource by Johnson, Phil Buehring, Anna Symon, Gillian Cassell, Catherine ebrary, Inc Series: Management decision ; v. 44, no. 2 Material type: Text Publication details: Bradford, England Emerald Group Publishing c2006 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 6th edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publication details: London : Kogan Page, 2011 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 658.812 COO, ... Place reservation
		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 5th edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publication details: London : Kogan Page, 2008 Availability: Items available for loan: Paul Hamlyn Library (3)Location, call number: Floor 3 658.812 COO, ... Not available: Paul Hamlyn Library: Issued (1). Place reservation
		Total quality management in the public sector : an international perspective text by Murgatroyd, Stephen Morgan, Colin Material type: Text Publication details: Buckingham Open University Press 1994 Availability: Items available for loan: Ruskin College Library (1)Location, call number: 350 MOR. Place reservation
		The management and control of quality / James R. Evans, William M. Lindsay. by Evans, James R. (James Robert), 1950- Lindsay, William M Edition: 5th edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati, Ohio : South-Western, 2002 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.562 EVA. Place reservation
		Rethinking performance measurement : beyond the balanced scorecard / Marshall W. Meyer. by Meyer, Marshall W. (Marshall Warner), 1942- Material type: Text; Format: electronic available online Publication details: Cambridge : Cambridge University Press, 2002 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).
		500 tips for quality enhancement in universities and colleges / Sally Brown, Phil Race and Brenda Smith. by Brown, Sally, 1950- Race, Phil Smith, Brenda Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 1997 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 2 378.107 BRO. Place reservation
		Managing quality / edited by Barrie G. Dale. by Dale, B. G [editor.] Edition: 4th edition. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialised; Publisher: Chichester, West Sussex : Wiley Blackwell, 2016 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).
		Quality issues in heritage visitor attractions / edited by Siobhan Drummond and Ian Yeoman. by Yeoman, Ian Drummond, Siobhan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, 2001 Availability: Items available for loan: Paul Hamlyn Library (3)Location, call number: Floor 1 338.4791068 QUA, ... Place reservation
		No cover image available Dynamics of profit-focused accounting : attaining sustained value and bottom-line improvement by C. Lynn Northrup. electronic resource by Northrup, C. Lynn ebrary, Inc Material type: Text Publication details: Boca Raton, Fla. J. Ross Pub. ; c2004; Boca Raton, Fla. APICS c2004 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		Quality / John Beckford. by Beckford, John, 1958- Edition: 2nd edition. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 2002 Online resources: click to view 1 copy Availability: Items available for loan: Electronic publication (1).