Customer care excellence : how to create an effective customer focus / Sarah Cook.
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TextPublication details: London : Kogan Page, 2011Edition: 6th editionDescription: 288 p. : ill. ; 24 cmISBN: 9780749457051 (pbk.) :; 0749457058 (pbk.) :Subject(s): Customer relations | Total quality managementDDC classification: 658.8'12 Summary: As competitiveness increases, many organisations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.
| Item type | Current library | Home library | Shelving location | Class number | Status | Date due | Barcode | Item reservations | |
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 COO (Browse shelf(Opens below)) | Available | 06405517 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 COO (Browse shelf(Opens below)) | Available | 06405525 |
Total reservations: 0
Previous ed.: 2008.
As competitiveness increases, many organisations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.
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