Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
Material type:
TextPublisher: San Francisco, Calif. : Chichester : Jossey-Bass ; John Wiley [distributor], 2005Edition: Rev. edDescription: xxxix, 340 pContent type: text Media type: computer Carrier type: online resourceISBN: 9780787981662 (ebook)Subject(s): Conflict management | Interpersonal relations | Personnel management -- Psychological aspects | Psychology, IndustrialGenre/Form: Online access: click to view 200 credits Also available in printed form ISBN 9780787980245Summary: A definitive guide to resolving conflicts, miscommunications, & misunderstandings at work, this text features an 8 step programme about how disputes can be an opportunity for creativity, greater productivity, enhanced morale & personal growth. Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today s companies and the people who work in them. A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them. Praise for the First Edition "A gold mine of wisdom about how to resolve our conflicts at work." William Ury, author, Getting Past No, and coauthor, Getting to YES "The brilliance of this book is that its lessons apply in any workplace setting." Blenda J. Wilson, president and CEO, The Nellie Mae Foundation
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Electronic publication | Electronic publication | Available |
Formerly CIP. Uk
Includes index.
A definitive guide to resolving conflicts, miscommunications, & misunderstandings at work, this text features an 8 step programme about how disputes can be an opportunity for creativity, greater productivity, enhanced morale & personal growth. Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today s companies and the people who work in them. A Revised Edition of the Classic Book That Shows How to Turn Workplace Conflicts into Opportunities Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them. Praise for the First Edition "A gold mine of wisdom about how to resolve our conflicts at work." William Ury, author, Getting Past No, and coauthor, Getting to YES "The brilliance of this book is that its lessons apply in any workplace setting." Blenda J. Wilson, president and CEO, The Nellie Mae Foundation
Also available in printed form ISBN 9780787980245
Electronic reproduction. Askews and Holts. Mode of access: World Wide Web.
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