Service management : operations, strategy, information technology.
Material type:
TextSeries: McGraw-Hill/Irwin series operations and decision sciencesPublisher: New York, NY : McGraw-Hill Irwin, 2014Edition: 8th edition. James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi; 8th editionDescription: xviii, 524 pages : illustrations (black and white) ; 28 cmContent type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781259010651 (pbk.) :Subject(s): Service industries -- Management | Business and Management | Business and ManagementDDC classification: 658 Summary: This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.47 FIT (Browse shelf(Opens below)) | Available | 06177891 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.47 FIT (Browse shelf(Opens below)) | Available | 06177921 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.47 FIT (Browse shelf(Opens below)) | Available | 06141692 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 1 | 338.47 FIT (Browse shelf(Opens below)) | Available | 06141706 |
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Previous edition: 2011.
Includes bibliographical references and index.
This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
Specialized.
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