Service management : operations, strategy, information technology.
Fitzsimmons, James A.,
Service management : operations, strategy, information technology. - 8th edition. James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 8th edition. - xviii, 524 pages : illustrations (black and white) ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences . - McGraw-Hill/Irwin series operations and decision sciences. .
Previous edition: 2011.
Includes bibliographical references and index.
This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
Specialized.
9781259010651 (pbk.) : £47.99
Service industries--Management.
Business and Management.
Business and Management.
658
Service management : operations, strategy, information technology. - 8th edition. James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 8th edition. - xviii, 524 pages : illustrations (black and white) ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences . - McGraw-Hill/Irwin series operations and decision sciences. .
Previous edition: 2011.
Includes bibliographical references and index.
This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
Specialized.
9781259010651 (pbk.) : £47.99
Service industries--Management.
Business and Management.
Business and Management.
658