Front office operations and management / Ahmed Ismail.
Material type:
TextPublication details: Clifton Park, N.Y. : Delmar Cengage Learning, c2002Description: xix, 355 p. : ill. ; 25 cmISBN: 9780766823433 (pbk.); 0766823431 (pbk.)Subject(s): Hotel front desk personnel | Hotel managementDDC classification: 647.94/068 LOC classification: TX911.3.F75 | I86 2001Summary: Hotels, past and present - Hotel classifications - The hotel guest - The guest room - Hotel organization - Front office overview - Room rate structure - The property management system - Guest accounting - Night audit - Housekeeping - Reservations and forecasting - Measuring hotel performance - Guest service.
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94068 ISM (Browse shelf(Opens below)) | Available | 06044298 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94068 ISM (Browse shelf(Opens below)) | Available | 06044301 |
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| 647.94068 INT An Introduction to the UK hospitality industry : a comparative approach / | 647.94068 INT Introduction to management in the hospitality industry / | 647.94068 ISM Front office operations and management / | 647.94068 ISM Front office operations and management / | 647.94068 IVE Achieving excellence in guest service / | 647.94068 IVE Achieving excellence in guest service / | 647.94068 IVE Achieving excellence in guest service / |
Includes bibliographical references, glossary of terms and index.
Hotels, past and present - Hotel classifications - The hotel guest - The guest room - Hotel organization - Front office overview - Room rate structure - The property management system - Guest accounting - Night audit - Housekeeping - Reservations and forecasting - Measuring hotel performance - Guest service.
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