Front office operations and management /
Ismail, Ahmed.
Front office operations and management / Ahmed Ismail. - Clifton Park, N.Y. : Delmar Cengage Learning, c2002. - xix, 355 p. : ill. ; 25 cm.
Includes bibliographical references, glossary of terms and index.
Hotels, past and present - Hotel classifications - The hotel guest - The guest room - Hotel organization - Front office overview - Room rate structure - The property management system - Guest accounting - Night audit - Housekeeping - Reservations and forecasting - Measuring hotel performance - Guest service.
9780766823433 (pbk.) 0766823431 (pbk.)
2001047674
Hotel front desk personnel.
Hotel management.
TX911.3.F75 / I86 2001
647.94/068
Front office operations and management / Ahmed Ismail. - Clifton Park, N.Y. : Delmar Cengage Learning, c2002. - xix, 355 p. : ill. ; 25 cm.
Includes bibliographical references, glossary of terms and index.
Hotels, past and present - Hotel classifications - The hotel guest - The guest room - Hotel organization - Front office overview - Room rate structure - The property management system - Guest accounting - Night audit - Housekeeping - Reservations and forecasting - Measuring hotel performance - Guest service.
9780766823433 (pbk.) 0766823431 (pbk.)
2001047674
Hotel front desk personnel.
Hotel management.
TX911.3.F75 / I86 2001
647.94/068