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Hotel front office management / James A. Bardi.

By: Bardi, James A, 1947-Material type: TextTextPublication details: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2010Edition: 5th editionDescription: xvii, 492 p. : ill. ; 24 cmISBN: 9780470637524 (hbk.) :; 0470637528 (hbk.) :Subject(s): Hotel management | Hotel management -- Problems, exercises, etc | Travel and TourismDDC classification: 647.9'4'068
Contents:
Introduction to hotel management - Hotel organization and the front office manager - Effective interdepartmental communications - Property management systems - Systemwide reservations - Revenue management - Guest registration - Managing the financials - Guest checkout - Preparation and review of the night audit - Managing hsopitality - Training for hospitality - Promoting in-house sales - Security - Executive housekeeping.
Summary: Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06184952
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06184960
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06187404
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06187412
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 0603456X
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06034578
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BAR (Browse shelf(Opens below)) Available 06034586
Total reservations: 0

Previous ed.: 2007.

Includes bibliographical references, glossary and index.

Introduction to hotel management - Hotel organization and the front office manager - Effective interdepartmental communications - Property management systems - Systemwide reservations - Revenue management - Guest registration - Managing the financials - Guest checkout - Preparation and review of the night audit - Managing hsopitality - Training for hospitality - Promoting in-house sales - Security - Executive housekeeping.

Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.

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