Hotel front office management /
Bardi, James A., 1947-
Hotel front office management / James A. Bardi. - 5th edition. - Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2010. - xvii, 492 p. : ill. ; 24 cm.
Previous ed.: 2007.
Includes bibliographical references, glossary and index.
Introduction to hotel management - Hotel organization and the front office manager - Effective interdepartmental communications - Property management systems - Systemwide reservations - Revenue management - Guest registration - Managing the financials - Guest checkout - Preparation and review of the night audit - Managing hsopitality - Training for hospitality - Promoting in-house sales - Security - Executive housekeeping.
Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.
Specialized.
9780470637524 (hbk.) : £64.50 0470637528 (hbk.) : £64.50
Hotel management.
Hotel management--Problems, exercises, etc.
Travel and Tourism.
647.9'4'068
Hotel front office management / James A. Bardi. - 5th edition. - Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], 2010. - xvii, 492 p. : ill. ; 24 cm.
Previous ed.: 2007.
Includes bibliographical references, glossary and index.
Introduction to hotel management - Hotel organization and the front office manager - Effective interdepartmental communications - Property management systems - Systemwide reservations - Revenue management - Guest registration - Managing the financials - Guest checkout - Preparation and review of the night audit - Managing hsopitality - Training for hospitality - Promoting in-house sales - Security - Executive housekeeping.
Fully revised to highlight emerging trends in hospitality, this comprehensive text packs in loads of new information while still covering all the basics of front office management.
Specialized.
9780470637524 (hbk.) : £64.50 0470637528 (hbk.) : £64.50
Hotel management.
Hotel management--Problems, exercises, etc.
Travel and Tourism.
647.9'4'068