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Global services outsourcing / by Ronan McIvor.

By: McIvor, Ronan, 1968-Material type: TextTextPublication details: Cambridge : Cambridge University Press, 2010Description: xiii, 284 p. : ill. ; 25 cmISBN: 9780521765466 (hbk.) :; 0521765463 (hbk.) :Subject(s): Contracting out | Contracting out -- Management | Business and ManagementDDC classification: 658.4'058
Contents:
Global services outsourcing overview - Making the services outsourcing decision - Location and sourcing model choice in global services outsourcing - Managing global services outsourcing arrangements - Creating shared services arrangements - Services outsourcing and performance management - Services outsourcing and the spin-off arrangement - Learning from failure and strategies for recovery in business process outsourcing.
Summary: This text explores the implications of planning, implementing and managing services outsourcing arrangements.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4058 MAC (Browse shelf(Opens below)) Available 05956145
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Includes bibliographical references, glossary and index.

Global services outsourcing overview - Making the services outsourcing decision - Location and sourcing model choice in global services outsourcing - Managing global services outsourcing arrangements - Creating shared services arrangements - Services outsourcing and performance management - Services outsourcing and the spin-off arrangement - Learning from failure and strategies for recovery in business process outsourcing.

This text explores the implications of planning, implementing and managing services outsourcing arrangements.

Specialized.

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