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Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell.

By: Berger, FlorenceContributor(s): Brownell, JudiMaterial type: TextTextPublication details: Upper Saddle River : Pearson/Prentice Hall , 2009Description: xvii, 480 p. : ill. ; 24 cmISBN: 9780132447379 (hbk.) :; 0132447371 (hbk.) :Subject(s): Hospitality industry -- Management | Organizational behavior | Organizational theory & behaviour | Hospitality industry | Business and ManagementDDC classification: 302.35 | 647.94'068
Contents:
Customer care - Communicating in organizations - Understanding the diverse workforce - The power of teams in hospitality - Group problem-solving and decision-making - Managing time - Managing stress - Promoting creativity - Setting personal and professional goals - Managing conflict - Motivating employees - Counseling employees - Understanding power and politics in organizations - Leading hospitality organizations - Icebreakers and closers.
Summary: Key topics of this useful textbook include the focus on customer service, the use of technology in the hospitality industry, diversity at work, team work, and hospitality cases. The theory is illustrated with interesting case studies and cartoons.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BER (Browse shelf(Opens below)) Available 06032915
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BER (Browse shelf(Opens below)) Issued 18/11/2024 06032923
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 BER (Browse shelf(Opens below)) Available 05897106
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 2 647.94068 BER (Browse shelf(Opens below)) Available 05897114
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Hardback.

Includes bibliographical references and index.

Customer care - Communicating in organizations - Understanding the diverse workforce - The power of teams in hospitality - Group problem-solving and decision-making - Managing time - Managing stress - Promoting creativity - Setting personal and professional goals - Managing conflict - Motivating employees - Counseling employees - Understanding power and politics in organizations - Leading hospitality organizations - Icebreakers and closers.

Key topics of this useful textbook include the focus on customer service, the use of technology in the hospitality industry, diversity at work, team work, and hospitality cases. The theory is illustrated with interesting case studies and cartoons.

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