Organizational behavior for the hospitality industry /
Berger, Florence.
Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell. - Upper Saddle River : Pearson/Prentice Hall , 2009. - xvii, 480 p. : ill. ; 24 cm.
Hardback.
Includes bibliographical references and index.
Customer care - Communicating in organizations - Understanding the diverse workforce - The power of teams in hospitality - Group problem-solving and decision-making - Managing time - Managing stress - Promoting creativity - Setting personal and professional goals - Managing conflict - Motivating employees - Counseling employees - Understanding power and politics in organizations - Leading hospitality organizations - Icebreakers and closers.
Key topics of this useful textbook include the focus on customer service, the use of technology in the hospitality industry, diversity at work, team work, and hospitality cases. The theory is illustrated with interesting case studies and cartoons.
9780132447379 (hbk.) : \ 0132447371 (hbk.) : \
Hospitality industry--Management.
Organizational behavior.
Organizational theory & behaviour.
Hospitality industry.
Business and Management.
302.35 647.94'068
Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell. - Upper Saddle River : Pearson/Prentice Hall , 2009. - xvii, 480 p. : ill. ; 24 cm.
Hardback.
Includes bibliographical references and index.
Customer care - Communicating in organizations - Understanding the diverse workforce - The power of teams in hospitality - Group problem-solving and decision-making - Managing time - Managing stress - Promoting creativity - Setting personal and professional goals - Managing conflict - Motivating employees - Counseling employees - Understanding power and politics in organizations - Leading hospitality organizations - Icebreakers and closers.
Key topics of this useful textbook include the focus on customer service, the use of technology in the hospitality industry, diversity at work, team work, and hospitality cases. The theory is illustrated with interesting case studies and cartoons.
9780132447379 (hbk.) : \ 0132447371 (hbk.) : \
Hospitality industry--Management.
Organizational behavior.
Organizational theory & behaviour.
Hospitality industry.
Business and Management.
302.35 647.94'068