Managing housekeeping operations / Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert.
Material type:
TextSeries: Educational Institute BooksPublication details: Lansing, MI : American Hotel & Lodging Education Institute, 2008Edition: 3rd editionDescription: xiv, 606 p. : ill. ; 23 cmISBN: 0866122524; 9780866123365
Contents:
The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities.
| Item type | Current library | Home library | Shelving location | Class number | Status | Date due | Barcode | Item reservations | |
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94 KAP (Browse shelf(Opens below)) | Available | 06029248 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94 KAP (Browse shelf(Opens below)) | Available | 05655285 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94 KAP (Browse shelf(Opens below)) | Available | 05655293 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.94 KAP (Browse shelf(Opens below)) | Available | 05655315 |
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| 647.94 KAP Managing housekeeping operations / | 647.94 KAP Managing housekeeping operations / | 647.94 KAP Managing housekeeping operations / | 647.94 KAP Managing housekeeping operations / | 647.94 KAP Managing housekeeping operations / | 647.94 ROU The Routledge handbook of consumer behaviour in hospitality and tourism / | 647.94 ROU The Routledge handbook of consumer behaviour in hospitality and tourism / |
Previous ed. 1997.
Includes bibliographical references and index.
The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities.
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