Managing housekeeping operations /
Kappa, Margaret M.
Managing housekeeping operations / Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert. - 3rd edition. - Lansing, MI : American Hotel & Lodging Education Institute, 2008. - xiv, 606 p. : ill. ; 23 cm. - Educational Institute Books . - Educational Institute Books. .
Previous ed. 1997.
Includes bibliographical references and index.
The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities.
0866122524 9780866123365
Managing housekeeping operations / Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert. - 3rd edition. - Lansing, MI : American Hotel & Lodging Education Institute, 2008. - xiv, 606 p. : ill. ; 23 cm. - Educational Institute Books . - Educational Institute Books. .
Previous ed. 1997.
Includes bibliographical references and index.
The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities.
0866122524 9780866123365