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Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.

By: Hollins, BillContributor(s): Shinkins, SadieMaterial type: TextTextPublication details: London : Sage Publications, 2006Description: xii, 299 p. : ill. ; 25 cmISBN: 9781412929523 (hbk.) :; 1412929520 (hbk.); 9781412929530 (pbk.); 1412929539 (pbk.)Subject(s): Service industries -- Management | Work design | Product managementDDC classification: 658.4 Summary: Firstly the authors write about their vision for the ideal service operation. Then they discuss how to develop new services, followed by tips on how to manage effectively. Finally there is a case study of a football club, closely based on a real club that was struggling and developed a successful strategy for recovery.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 06041531
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05809649
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05809657
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05809665
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05809673
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05809681
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 0580969X
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658.4 HOL (Browse shelf(Opens below)) Available 05711657
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Includes bibliographical references (p. [289]-296) and index.

Firstly the authors write about their vision for the ideal service operation. Then they discuss how to develop new services, followed by tips on how to manage effectively. Finally there is a case study of a football club, closely based on a real club that was struggling and developed a successful strategy for recovery.

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