MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01304cam a2200313 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
554972 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221006110936.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060508s2006 xxka b 001 0 eng| |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA689198 |
| Source |
bnb |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781412929523 (hbk.) : |
| Terms of availability |
No price |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1412929520 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781412929530 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1412929539 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(UK-LoTVU)1412929520 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Uk)013582523 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| -- |
UkOxU |
| -- |
UK-BiUCE |
| -- |
UK-LoTVU |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hollins, Bill. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing service operations : |
| Remainder of title |
design and implementation / |
| Statement of responsibility, etc. |
Bill Hollins and Sadie Shinkins. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Sage Publications, |
| Date of publication, distribution, etc. |
2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 299 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. [289]-296) and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Firstly the authors write about their vision for the ideal service operation. Then they discuss how to develop new services, followed by tips on how to manage effectively. Finally there is a case study of a football club, closely based on a real club that was struggling and developed a successful strategy for recovery. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Work design. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Product management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shinkins, Sadie. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
Do not suppress from OPAC |