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The management of hotel operations / Peter Jones, Andrew Lockwood.

By: Jones, Peter, 1951 Apr. 3-Contributor(s): Lockwood, AndrewMaterial type: TextTextPublication details: London : Thomson, 2004Description: ix, 182 p. : ill. ; 25 cmISBN: 0826462944Subject(s): Hotel management
Contents:
Understanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 05961238
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 05684951
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 05689066
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 05144418
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04896513
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04896521
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 0489653X
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04896548
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04896556
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04719158
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 647.94068 JON (Browse shelf(Opens below)) Available 04719174
Total reservations: 0

Originally published: Cassell, 1989.

Includes bibliographical references and index.

Understanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas.

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