The management of hotel operations /
Jones, Peter, 1951 Apr. 3-
The management of hotel operations / Peter Jones, Andrew Lockwood. - London : Thomson, 2004. - ix, 182 p. : ill. ; 25 cm.
Originally published: Cassell, 1989.
Includes bibliographical references and index.
Understanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas.
0826462944
Hotel management.
The management of hotel operations / Peter Jones, Andrew Lockwood. - London : Thomson, 2004. - ix, 182 p. : ill. ; 25 cm.
Originally published: Cassell, 1989.
Includes bibliographical references and index.
Understanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas.
0826462944
Hotel management.