Empowerment : HR strategies for service excellence / Conrad Lashley.
Material type:
TextSeries: Hospitality, leisure and tourismPublication details: Oxford : Butterworth-Heinemann, 2001Description: xvii, 300p : ill. ; 24 cmISBN: 0750652446Subject(s): Service industries -- Personnel management | Customer services -- Management | Employee empowermentDDC classification: 658.3
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.068 LAS (Browse shelf(Opens below)) | Available | 04828836 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 647.068 LAS (Browse shelf(Opens below)) | Available | 05083591 |
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Previous ed. published as: Empowering service excellence. London : Cassell, 1997.
Includes bibliographical references and index.
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