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Lashley, Conrad.

Empowerment : HR strategies for service excellence / Conrad Lashley. - Oxford : Butterworth-Heinemann, 2001. - xvii, 300p : ill. ; 24 cm. - Hospitality, leisure and tourism .

Previous ed. published as: Empowering service excellence. London : Cassell, 1997.

Includes bibliographical references and index.

ISBN: 0750652446 £19.99

Nat. Bib. No.: GBA1Y7563 bnb

Subjects--Topical Terms:
Service industries--Personnel management.
Customer services--Management.
Employee empowerment.

Dewey Class. No.: 658.3