Communication skills in nursing, health & social care /
Moss, Bernard, 1944-2020,
Communication skills in nursing, health & social care / Communication skills in nursing, health and social care Bernard Moss. - 5th edition. - xv, 289 pages : color illustrations ; 25 cm
First edition published under title Communication skills for health and social care; other editions published under title Communication skills in health and social care.
Includes bibliographical references and index.
Acceptance -- Active Listening -- Advising -- Advocacy -- Anti-discriminatory Practice -- Assertiveness -- Assessment -- Barriers to Good Communication -- Breaking Bad News -- Chairing Meetings -- Challenging -- Complaints -- Confidentiality -- Conflict Management -- Counselling -- Court Room Skills -- Documentation, Recording and Form Filling -- Ecomaps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, Resilience and a Strengths Perspective -- Endings -- Establishing a Professional Relationship -- Feedback: Giving and Receiving -- Genograms -- Getting Unstuck -- Group Work -- Information and Communication Technology (ICT) and Health Informatics -- Interpreters -- Interprofessional Collaboration -- Interviewing Children -- Labyrinths -- Learning Difficulties -- Loss -- Mediation Skills -- Mindfulness -- Motivational Interviewing -- Non-verbal Communication -- Overcoming Fears and Anxieties -- Professional Capabilities Framework (PCF) -- Reflective Practice -- Religion -- Simulation -- Social Media -- Spirituality -- Suicide -- Supervision -- Talks and Presentations -- Telephone, Skyping and Video Conferencing Skills -- Time Management -- Tricky Topics: Sexuality and Death -- Whistleblowing -- Wrong Messages.
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings. Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
9781526490155 1526490153 9781526490148 1526490145
GBC047058 bnb
019757731 Uk
Communication in social work.
Communication in medicine.
Allied health personnel and patient.
Communication.
Social Work.
Nursing.
361.3014 610.696
Communication skills in nursing, health & social care / Communication skills in nursing, health and social care Bernard Moss. - 5th edition. - xv, 289 pages : color illustrations ; 25 cm
First edition published under title Communication skills for health and social care; other editions published under title Communication skills in health and social care.
Includes bibliographical references and index.
Acceptance -- Active Listening -- Advising -- Advocacy -- Anti-discriminatory Practice -- Assertiveness -- Assessment -- Barriers to Good Communication -- Breaking Bad News -- Chairing Meetings -- Challenging -- Complaints -- Confidentiality -- Conflict Management -- Counselling -- Court Room Skills -- Documentation, Recording and Form Filling -- Ecomaps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, Resilience and a Strengths Perspective -- Endings -- Establishing a Professional Relationship -- Feedback: Giving and Receiving -- Genograms -- Getting Unstuck -- Group Work -- Information and Communication Technology (ICT) and Health Informatics -- Interpreters -- Interprofessional Collaboration -- Interviewing Children -- Labyrinths -- Learning Difficulties -- Loss -- Mediation Skills -- Mindfulness -- Motivational Interviewing -- Non-verbal Communication -- Overcoming Fears and Anxieties -- Professional Capabilities Framework (PCF) -- Reflective Practice -- Religion -- Simulation -- Social Media -- Spirituality -- Suicide -- Supervision -- Talks and Presentations -- Telephone, Skyping and Video Conferencing Skills -- Time Management -- Tricky Topics: Sexuality and Death -- Whistleblowing -- Wrong Messages.
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting. Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings. Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
9781526490155 1526490153 9781526490148 1526490145
GBC047058 bnb
019757731 Uk
Communication in social work.
Communication in medicine.
Allied health personnel and patient.
Communication.
Social Work.
Nursing.
361.3014 610.696