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| 008 | 110816s2012 enka 001 0 eng|d | ||
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_a9781119950134 (pbk.) : _c£21.99 |
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_aBUS _2eflch |
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| 082 | 0 | 4 |
_a658.4'038'011 _223 |
| 100 | 1 | _aFarenden, Peter. | |
| 245 | 1 | 0 |
_aITIL for dummies / _cby Peter Farenden. |
| 250 | _aITIL 2011 ed. | ||
| 260 |
_aChichester : _bWiley, _cc2012. |
||
| 300 |
_axvi, 370 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 520 | 8 | _aAn easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management. | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 0 | _aSupport services (Management) | |
| 650 | 0 | _aComputer technical support. | |
| 650 | 0 |
_aInformation technology _xQuality control. |
|
| 650 | 7 |
_aBusiness and Management. _2eflch |
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_c37619 _d37619 |
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