000			02022nam a2200385 a 4500
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005			20230810141114.0
007			cr||||||||||||
008			050607s2005 enkab frb 001|0|eng d
020			_a9780851990118
035			_a(StDuBDS)AH37537908
040			_aStDuBDS _beng _cStDuBDS _dStDuBDSZ _dUkPrAHLS
072		7	_aTRV _2ukslc
072		7	_aKN _2bicssc
072		7	_aKNSG _2bicssc
072		7	_aKN _2thema
072		7	_aWTHB _2thema
245	0	0	_aTourism SMEs, service quality and destination competitiveness / _cedited by Eleri Jones and Claire Haven-Tang.
260			_aWallingford : _bCABI, _cc2005.
300			_axxv, 366 p. : _bill., map
366			_b20050609
504			_aIncludes bibliographical references and index.
520	8		_aThis book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. _bThis book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.
530			_aAlso available in printed form ISBN 9780851990118
533			_aElectronic reproduction. _cAskews and Holts. _nMode of access: World Wide Web.
650		0	_aTourism _xEconomic aspects.
650		0	_aSmall business.
650		7	_aTravel and Tourism. _2ukslc
650		7	_aIndustry & industrial studies _2thema
650		7	_aTravel guides: business travel _2thema
655		7	_2lcsh
700	1		_aJones, Eleri, _d1954-
700	1		_aHaven-Tang, Claire.
942			_n0 _2ddc
999			_c23996 _d23996