000			01376nam a2200277 a 4500
001			569334
005			20230411152752.0
008			080407s2008 xxua fr 001 ||eng d
020	0		_a0866122524
020			_a9780866123365
040			_aUK-LoTVU _dUK-LoTVU
100	1		_aKappa, Margaret M.
245	1	0	_aManaging housekeeping operations / _cMargaret M. Kappa, Aleta Nitschke, Patricia B. Schappert.
250			_a3rd edition.
260			_aLansing, MI : _bAmerican Hotel & Lodging Education Institute, _c2008.
300			_axiv, 606 p. : _bill. ; _c23 cm.
490	1		_aEducational Institute Books
500			_aPrevious ed. 1997.
504			_aIncludes bibliographical references and index.
505	0		_aThe role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities.
700	1		_aNitschke, Aleta.
700	1		_aSchappert, Patricia B.
710	2		_aAmerican Hotel & Lodging Education Institute.
830		0	_aEducational Institute Books.
942			_n0
999			_c23754 _d23754