| 000 | 00869nam a2200277 a 4500 | ||
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| 001 | 563819 | ||
| 005 | 20221006110948.0 | ||
| 008 | 040813r20052004enka 000 0 eng | ||
| 010 | _a2004056398 | ||
| 015 |
_aGBA503325 _2bnb |
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| 020 |
_a0007201397 : _cNo price |
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| 035 | _a(Uk)013080636 | ||
| 040 |
_aStDuBDS _dUk _dUK-LoTVU |
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| 042 | _aukblsr | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B526 2004 |
| 082 | 0 | 0 |
_a658.812 _222 |
| 100 | 1 | _aBlanchard, Kenneth H. | |
| 245 | 1 | 0 |
_aCustomer mania! : _bit's never too late to build a customer-focused company / _cKen Blanchard, Jim Ballard, Fred Finch. |
| 260 |
_aLondon : _bHarperCollins, _c2005. |
||
| 300 |
_ax, 195 p. ; _c23 cm. |
||
| 500 | _aOriginally published: New York : Free Press, 2004. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 |
_aBallard, Jim, _d1933- |
|
| 700 | 1 | _aFinch, Frederic E. | |
| 942 | _n0 | ||
| 999 |
_c23285 _d23285 |
||