000 04166cam a2200493 i 4500
001 408982981
003 UkMaC
005 20240528104935.0
008 200218t20212021enkab b 001 0 eng
020 _a9781138673403
_qhardcover
020 _a1138673404
_qhardcover
020 _a9781138673410
_qpaperback
020 _a1138673412
_qpaperback
020 _z9781315561974
_qelectronic book
035 _a(OCoLC)1141996867
035 _a(OCoLC)on1141996867
035 _a(UkMaJRU)992983816961301631
040 _aDLC
_beng
_erda
_cDLC
_dOCLCO
_dOCLCF
_dYDX
_dNLHHG
_dNLMVD
_dYDX
_dNZTOI
_dUKEHC
042 _apcc
082 0 0 _a658.4/013
_223
100 1 _aOakland, John S.,
_eauthor.
245 1 0 _aTotal quality management and operational excellence :
_btext with cases /
_cJohn S. Oakland, Robert J. Oakland and Michael A. Turner.
250 _aFifth edition.
264 1 _aAbingdon, Oxon ;
_aNew York, NY :
_bRoutledge,
_c2021.
264 4 _c©2021
300 _axx, 535 pages :
_billustrations (chiefly color), map ;
_c26 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aPart 1: The foundations of TQM -- 1: Understanding quality -- 2: Models and frameworks for total quality management -- 3: Leadership and commitment -- Part II: Planning -- 4: Policy, strategy and goal deployment -- 5: Partnerships and resources -- 6: Design for quality -- Part II: Performance -- 7: Performance measurement frameworks -- 8: Self-assessment, audits and reviews -- 9: Beachmarking and change management -- Part IV: Processes -- 10: Process management -- 11: Process re-design/engineering -- 12: Quality management systems -- 13: Continuous improvement -- the basics -- 14: Continuous improvement -- more advanced, including Taguchi and Six Sigma -- 15: Continuous improvement -- lean systems -- Part V: People -- 16: Human resource management -- 17: Culture change through teamwork -- 18: Communications, innovation and learning -- Part VI: Implementation -- 19: Implementing TQM and operational excellence -- Case studies
520 _a"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change, reducing cost, and protecting reputation. The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence"--
_cProvided by publisher.
650 0 _aTotal quality management.
650 0 _aTotal quality management
_vCase studies.
650 7 _aBusiness and Management.
_2eflch
650 7 _aTotal quality management.
_2fast
_0(OCoLC)fst01153015
650 7 _aKwaliteitszorg
_2gtt
650 7 _aBusiness and Management.
_2ukslc
655 7 _aCase studies.
_2fast
700 1 _aOakland, Robert James,
_eauthor.
700 1 _aTurner, Michael A.,
_d1959-
_eauthor.
776 0 8 _iOnline version:
_aOakland, John S.
_tTotal quality management and operational excellence.
_bFifth edition
_dMilton Park, Abingdon, Oxon ; New York, NY : Routledge, 2020.
_z9781315561974
_w(DLC) 2020008376
942 _2ddc
999 _c142319
_d142319