| 000 | 00969cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 430436 | ||
| 005 | 20210719145318.0 | ||
| 008 | 020607r20041989xxka f b 001 0 eng|| | ||
| 020 | _a0826462944 | ||
| 035 | _a(UK-LoTVU)0826462944 | ||
| 040 |
_aUK-LoTVU _dUK-NcNUL _dUK-LoTVU |
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| 100 | 1 |
_aJones, Peter, _d1951 Apr. 3- |
|
| 245 | 1 | 4 |
_aThe management of hotel operations / _cPeter Jones, Andrew Lockwood. |
| 260 |
_aLondon : _bThomson, _c2004. |
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| 300 |
_aix, 182 p. : _bill. ; _c25 cm. |
||
| 500 | _aOriginally published: Cassell, 1989. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aUnderstanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas. | |
| 650 | 0 | _aHotel management. | |
| 700 | 1 | _aLockwood, Andrew. | |
| 942 | _n0 | ||
| 999 |
_c12982 _d12982 |
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