Improving food and beverage performance / Keith Waller.
Material type:
TextSeries: Hospitality managers' pocket booksPublisher: Oxford ; Boston : Butterworth-Heinemann, 1996Description: 1 online resource (xvii, 376 pages)ISBN: 9780080938516; 9781136396359; 9781136396397; 9781136396403Subject(s): Food service management | Restaurant managementAdditional physical formats: Print version: : No titleDDC classification: 647.95068 LOC classification: TX911.3.M27 | W353 1996Online access: click to view 1 copy | Click here to view. (unlimited access)
Contents:
1. Customer-centred performance improvement 2. Developing operational policy 3. Marketing 4. Merchandising 5. Quality 6. Product and service development 7. Systems management 8. Efficient staffing 9. Summary.
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Includes bibliographical references (pages [364]-366) and index.
1. Customer-centred performance improvement 2. Developing operational policy 3. Marketing 4. Merchandising 5. Quality 6. Product and service development 7. Systems management 8. Efficient staffing 9. Summary.
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