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Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason ; foreword by John Thackara.

By: Polaine, Andrew [author.]Contributor(s): Løvlie, Lavrans [author.] | Reason, Ben [author.] | Thackara, John [writer of added commentary.]Material type: TextTextPublisher: Brooklyn, New York : Rosenfeld Media, [2013]Copyright date: ©2013Description: 1 online resource (xiv, 202 pages) : illustrations (chiefly colour)Content type: text Media type: computer Carrier type: online resourceISBN: 9781457102806; 9781306799546 (electronic bk.)Subject(s): Customer services -- Design | Customer services -- Design -- Research | Consumer satisfaction | Consumer satisfaction -- Research | User-centered system design | User-centered system design -- Research | Consumers -- ResearchGenre/Form: DDC classification: 658.812 Online access: click to view 1 copy
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Includes bibliographical references and index.

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