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Working in the service sector : a tale from different worlds / edited by Gerhard Bosch and Steffen Lehndorff.

Contributor(s): Bosch, Gerhard | Lehndorff, SteffenMaterial type: TextTextSeries: Routledge studies in business organization and networks ; 32.Publisher: London ; New York : Routledge, 2005Description: 1 online resource (xviii, 357 pages)ISBN: 9780203500583; 9781134456390; 9781134456437; 9781134456444Subject(s): Service industries workers -- Europe | Service industries -- Europe | Service industries workers -- Europe -- Case studies | Service industries -- Europe -- Case studiesAdditional physical formats: Print version: : No titleDDC classification: 331.793094 LOC classification: HD8039.S452 | E868 2005Online access: Click here to view.
Contents:
chapter 1 Introduction part Part I Different service societies in Europe chapter 2 Measuring economic tertiarisation chapter 3 The incidence of new forms of employment in service activities chapter 4 Why do countries have such different service-sector employment rates chapter 5 Services and the employment prospects for women part PART II The organisation of service work: an analysis of five sectors chapter 6 The family, the state, and now the market chapter 7 The reluctant nurses chapter 8 Work hard, play hard chapter 9 Work organisation and the importance of labour markets in the European retail trade chapter 10 Lean banking part Part III Common challenges chapter 11 The shaping of work and working time in the service sector chapter 12 The delegation of uncertainty chapter 13 Can trade unions meet the challenge chapter 14 Diversity and regulation of markets for services.
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chapter 1 Introduction part Part I Different service societies in Europe chapter 2 Measuring economic tertiarisation chapter 3 The incidence of new forms of employment in service activities chapter 4 Why do countries have such different service-sector employment rates chapter 5 Services and the employment prospects for women part PART II The organisation of service work: an analysis of five sectors chapter 6 The family, the state, and now the market chapter 7 The reluctant nurses chapter 8 Work hard, play hard chapter 9 Work organisation and the importance of labour markets in the European retail trade chapter 10 Lean banking part Part III Common challenges chapter 11 The shaping of work and working time in the service sector chapter 12 The delegation of uncertainty chapter 13 Can trade unions meet the challenge chapter 14 Diversity and regulation of markets for services.

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