Customer service : a practical approach / Elaine K. Harris. by
Edition: 6th edition.6th edition.
Material type: 
Text; Format:
print ; Literary form:
Not fiction ; Audience:
Specialized; Publisher: Harlow, Essex : Pearson, 2014Copyright date: ©2014
Availability: Items available for loan: Paul Hamlyn Library (4)Location, call number: Floor 3 658.812 HAR, ...