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Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. by
Edition: 2nd edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Financial Times Prentice Hall, 2003
Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 1 338.4068 SER.
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Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. by
Edition: 2nd edition.
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Financial Times Prentice Hall, 2003
Online resources:
Availability: Items available for loan: Electronic publication (1).
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