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Managing hospitality organizations : achieving excellence in the guest experience / Robert C. Ford, Michael C. Sturman. by
Edition: 2nd edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Thousand Oaks, California : SAGE Publications, Inc., [2020]Copyright date: ©2020
Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 647.94068 FOR, ...
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HR at your service : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Alexandria, Va. : Society for Human Resource Management, c2012
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Availability: Items available for loan: Electronic publication (1).
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Ph.D., University of Central Florida, Michael C. Sturman, Ph.D., Cornell University, Cherrill P. Heaton, Ph.D., University of North Florida. by
Edition: International student edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: [Clifton Park, New York?] : Delmar Cengage Learning, [2012]Copyright date: ©2012
Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 647.94068 FOR, ...
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