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Relationship marketing : management of customer relationships / Manfred Bruhn. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Original language: German
Publication details: Harlow : FT/Prentice Hall, 2003
Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 658.812 BRU, ...
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Services marketing : managing the service value chain / Manfred Bruhn and Dominik Georgi. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Harlow : Financial Times Prentice Hall, 2006
Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.8 BRU. Not available: Paul Hamlyn Library: On loan (1).
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