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ITIL for dummies / by Peter Farenden. by
Edition: ITIL 2011 ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester : Wiley, c2012
Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 658.4038011 FAR, ...
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Service science, management and engineering : education for the 21st century / Bill Hefley, Wendy Murphy (eds.). by Series: Service science : research and innovation in the service economy
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialised;
Publication details: New York : Springer, c2008
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Availability: Items available for loan: Electronic publication (1).
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