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		No cover image available Researching customer satisfaction & loyalty : how to find out what people really think Paul Szwarc. electronic resource by Szwarc, Paul ebrary, Inc Series: Market research in practice series Material type: Text Publication details: London Kogan Page 2005 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. by Inghilleri, Leonardo Solomon, Micah Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, c2010 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).
		Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler. by Smith, Shaun Wheeler, Joe Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Financial Times Prentice Hall, 2002 Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 658.812 SMI, ... Place reservation
		Brand desire : how to create consumer involvement and inspiration / Nicholas Ind and Oriol Iglesias. by Ind, Nicholas [author.] Iglesias, Oriol [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Bloomsbury Business, 2016 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.827 IND. Place reservation
		Fashion marketing : influencing consumer choice and loyalty with fashion products / Caroline Le Bon. by Le Bon, Caroline [author.] Series: 2014 digital library \| Consumer behavior collection Edition: 1st Edition Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online resources: Click to View (325 credits) Availability: Items available for loan: Electronic publication (1).
		Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook. by Cook, Sarah Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, c2012 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).