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		Managing human resources in call centres / Nick Garrett, Terry Jaques and Bernard Wynne. by Garrett, Nick Jaques, Terry Wynne, Bernard Series: Spiro business guides : human resources and training Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Spiro Press, 2002 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.312 GAR. Place reservation
		Harassment, bullying and violence at work: a practical guide to combating employee abuse Angela Ishmael with Bunmi Alemoru text by Ishmael, Angela Alemoru, Bunmi Material type: Text Publication details: London Spiro Press 2002 Availability: Items available for loan: Ruskin College Library (1)Location, call number: 158.7 ISH. Place reservation

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