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		Understanding clinical governance & quality assurance : making it happen / Diana Sale. by Sale, Diana N. T Material type: Text; Format: print ; Literary form: Not fiction Publication details: Basingstoke : Palgrave Macmillan, 2003 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 2 362.1068 SAL, ... Place reservation
		Measuring customer service effectiveness / Sarah Cook. by Cook, Sarah, 1955- Material type: Text; Format: print ; Audience: Specialised; Publication details: Aldershot : Gower, c2004 Availability: Items available for loan: Paul Hamlyn Library (3)Location, call number: Floor 3 658.812 COO, ... Place reservation
		Advancing practice in rehabilitation nursing / edited by Rebecca Jester. by Jester, Rebecca F Ovid Technologies, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Oxford : Blackwell Publishing, c2007 Online resources: Click here to access online Availability: Items available for loan: Electronic publication (1).
		Concrete mix design, quality control and specification. by Day, Ken W [author.] Aldred, James [author.] Hudson, Barry [author.] Edition: 4th edition. by Ken W. Day, James Aldred, Barry Hudson. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publisher: Boca Raton, Florida : CRC Press, 2013 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 2 620.136 DAY. Place reservation
		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Ph.D., University of Central Florida, Michael C. Sturman, Ph.D., Cornell University, Cherrill P. Heaton, Ph.D., University of North Florida. by Ford, Robert C [author.] Sturman, Michael C. (Michael Craig) [author.] Heaton, Cherrill P [author.] Edition: International student edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publisher: [Clifton Park, New York?] : Delmar Cengage Learning, [2012]Copyright date: ©2012 Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 647.94068 FOR, ... Place reservation
		Qualitative research in health care / edited by Catherine Pope & Nicholas Mays. by Pope, Catherine Mays, Nicholas Edition: 3rd edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : London : Blackwell ; BMJ Books, 2006 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 2 610.72 QUA, ... Place reservation
		The management and control of quality / James R. Evans, William M. Lindsay. by Evans, James R. (James Robert), 1950- Lindsay, William M Edition: 5th edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati, Ohio : South-Western, 2002 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.562 EVA. Place reservation
		No cover image available UK healthcare : clinical governance. electronic resource by ebrary, Inc Series: Clinical governance, an international journal ; v.9, no. 2 Material type: Text Publication details: Bradford, England Emerald Group Publishing c2004 Online resources: Open e-book (Ruskin students only) Availability: Items available for loan: Electronic publication (1).
		Delivering excellence in health and social care : quality, excellence, and performance measurement / Max Moullin. by Moullin, Max, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Buckingham : Open University Press, 2002 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 2 362.10685 MOU . Place reservation
		Quality improvement in healthcare : a guide for students and practitioners / Maria Kordowicz, A. Niroshan Siriwardena. by Kordowicz, Maria [author.] Siriwardena, Aloysius Niroshan [author.] Material type: Text; Format: regular print ; Literary form: Not fiction Publisher: Los Angeles : SAGE, 2023 Availability: Items available for loan: Paul Hamlyn Library (3)Location, call number: Floor 2 362.1068 KOR , ... Reading Campus Library (2)Location, call number: 362.1068 KOR, ... Not available: Reading Campus Library: Issued (1). Place reservation
		Guidelines for sensory analysis in food product development and quality control / Roland P. Carpenter, David H. Lyon, Terry A. Hasdell. by Carpenter, Roland P [author.] Lyon, David H, 1956- [author.] Hasdell, Terry A [editor.] Edition: Second edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Gaithersburg, Maryland : Aspen Publishers, 2000Copyright date: 2000 Online resources: Open e-book Availability: Items available for loan: Electronic publication (1).
		Service level agreements : a legal and practical guide / Jimmy Desai. by Desai, Jimmy Material type: Text; Format: print regular print ; Literary form: Not fiction Publication details: Ely : IT Governance Pub., 2010 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 3 658.562 DES. Place reservation
		Evaluating improvement and implementation for health / John Øvretveit. by Øvretveit, John [author.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publisher: Maidenhead, Berkshire, England : Open University Press, 2014 Availability: Items available for loan: Paul Hamlyn Library (1)Location, call number: Floor 2 362.1068. Place reservation
		Quality tools for managing construction projects / by Abdul Razzak Rumane. by Rumane, Abdul Razzak [author.] Series: Industrial innovation series ; 26. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publisher: Boca Raton, Fla. : CRC Press, 2013 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 3 624.0684 RUM, ... Place reservation
		Cyberwar, cyberterror, cybercrime and cyberactivism : an in-depth guide to the role of standards in the cybersecurity environment / Dr Julie E. Mehan, PhD, CISSP, ISSPCS. by Mehan, Julie E [author.] Edition: 2nd edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialised; Publisher: Ely, Cambridgeshire : IT Governance Publishing, 2014 Availability: Items available for loan: Paul Hamlyn Library (2)Location, call number: Floor 1 005.80218 MEH, ... Place reservation
		ABC of quality improvement in healthcare / edited by Tim Swanwick, Emma Vaux. by Swanwick, Tim [editor.] Vaux, Emma [editor.] Series: ABC series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chichester : Wiley Blackwell, 2020 Availability: Not available: Reading Campus Library: Issued (1). Place reservation