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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Ph.D., University of Central Florida, Michael C. Sturman, Ph.D., Cornell University, Cherrill P. Heaton, Ph.D., University of North Florida. by
Edition: International student edition.
Material type: Text; Format:
print
; Literary form:
Not fiction
; Audience:
Specialised; Publisher: [Clifton Park, New York?] : Delmar Cengage Learning, [2012]Copyright date: ©2012
Availability: Items available for loan: Paul Hamlyn Library (5)Location, call number: Floor 3 647.94068 FOR, ...
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