User centred system design :  new perspectives on human-computer interaction / 
edited by Donald A. Norman, Stephen W. Draper. 
 - Hillsdale, NJ ;  London :  Laurence Erlbaum,  1986. 
 - xiii, 526 p :  ill. ;  23 cm. 
<br/><br/>Includes bibliography (p.499-512) and index. 
<br/><br/><label>ISBN: </label>0898598729  14.00