Kappa, Margaret M. Managing housekeeping operations / Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert. - 2nd edition. - East Lansing, Mich. : Educational Institute, American Hotel & Motel Association, c1997. - x, 488 p. : ill. ; 23 cm. Previous ed.: 1990. Includes index. ISBN: 0866121552 : CIP rev. Subjects--Topical Terms: Hotel housekeeping--Management. LC Class. No.: TX928 Dewey Class. No.: 647.94/068