TY  - BOOK
AU  - Hope,Christine
AU  - Mühlemann,Alan
TI  - Service operations management: strategy, design and delivery 
SN  - 0131499157 :
U1  - 658.5 21
PY  - 1997///
CY  - London
PB  - Prentice Hall
KW  - Service industries
KW  - Management
KW  - Production management
ER  -