TY  - BOOK
AU  - Wood,Roy C.
TI  - Hospitality management: a brief introduction 
SN  - 9781446246948
AV  - TX911.3.M27 
U1  - 647/.068 
PY  - 2015///
CY  - London ; Los Angeles
PB  - SAGE
KW  - Hospitality industry
KW  - Management
KW  - Hotel management
N1  - Includes bibliographical references (pages 156-181) and index; Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
N2  - Where are we going? The nature of hospitality management --What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector --Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality --Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality --So you give degrees to waiters? Hospitality management education --Conclusion: the proof of the pudding?
ER  -