Working in the service sector : a tale from different worlds / edited by Gerhard Bosch and Steffen Lehndorff. - 1 online resource (xviii, 357 pages) - Routledge studies in business organizations and networks ; 32 . - Routledge studies in business organization and networks ; 32. .

chapter 1 Introduction part Part I Different service societies in Europe chapter 2 Measuring economic tertiarisation chapter 3 The incidence of new forms of employment in service activities chapter 4 Why do countries have such different service-sector employment rates chapter 5 Services and the employment prospects for women part PART II The organisation of service work: an analysis of five sectors chapter 6 The family, the state, and now the market chapter 7 The reluctant nurses chapter 8 Work hard, play hard chapter 9 Work organisation and the importance of labour markets in the European retail trade chapter 10 Lean banking part Part III Common challenges chapter 11 The shaping of work and working time in the service sector chapter 12 The delegation of uncertainty chapter 13 Can trade unions meet the challenge chapter 14 Diversity and regulation of markets for services.

9780203500583 9781134456390 9781134456437 9781134456444

10.4324/9780203500583 doi


Service industries workers--Europe.
Service industries--Europe.
Service industries workers--Europe--Case studies.
Service industries--Europe--Case studies.

HD8039.S452 / E868 2005

331.793094 / W926