TY - BOOK AU - Waller,Keith TI - Improving food and beverage performance T2 - Hospitality managers' pocket books SN - 9780080938516 AV - TX911.3.M27 W353 1996 U1 - 647.95068 PY - 1996/// CY - Oxford, Boston PB - Butterworth-Heinemann KW - Food service management KW - Restaurant management N1 - Includes bibliographical references (pages [364]-366) and index; 1. Customer-centred performance improvement 2. Developing operational policy 3. Marketing 4. Merchandising 5. Quality 6. Product and service development 7. Systems management 8. Efficient staffing 9. Summary UR - http://www.vlebooks.com/vleweb/product/openreader?id=WestLondon&isbn=9780080938516 UR - https://www.taylorfrancis.com/start-session?idp=uwl.ac.uk&redirectUri=https://www.taylorfrancis.com/books/9780080938516 ER -