TY  - BOOK
AU  - Phillips,Jack J.
TI  - Return on Investment in training and performance improvement programs
T2  - Improving human performance
SN  - 9780750676014 (hbk.) :
U1  - 658.3'124 21
PY  - 2003///
CY  - Oxford
PB  - Elsevier Science
KW  - Employees
KW  - Training of
KW  - Evaluation
KW  - Rate of return
N1  - Previous ed.: Houston, Tex.: Gulf, 1997; Specialized
N2  - The second edition of this book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Phillips provides you with the tools to identify the key indicators for measurement and how to measure them effectively
ER  -